Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Eligo Fragrance (the "Site").

 

1. Personal Information We Collect

We collect information about you when you use our Site. This data falls into two categories:

 

A. Device Information (Automatically Collected)

When you browse the Site, we automatically collect certain information, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

  • Purpose: To optimize our Site for your device and to screen orders for potential risk or fraud (specifically using your IP address).

  • Technologies: Cookies, log files, and web beacons/tags.

B. Order Information (Directly Provided by You)

 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you.

  • Collected Data: Name, billing address, shipping address (for Canada Post/courier), payment information (credit card numbers are processed by secure third parties like Shopify/Stripe—we do not store them), email address, and phone number (for order updates).

  • Purpose: To fulfill your order, process your payment, provide order confirmations and tracking, communicate with you about your order, and screen orders for potential risk or fraud.

 

2. How We Use Your Personal Information

We use the personal information we collect to:

  • Fulfill Orders: Process payments, arrange shipping through Canadian carriers, and provide invoices and order confirmations.

  • Communicate: Respond to your inquiries (via eligofragrance@gmail.com or WhatsApp), send marketing communications (if you opt-in), and notify you of product updates.

  • Maintenance & Improvement: Use device data to help us screen for potential risk and fraud, and to generally improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

 

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your Personal Information, as described above:

  • Shopify: We use Shopify to power our online store.

  • Payment Processors: Your payment data is securely shared with payment gateways to process transactions.

  • Shipping Carriers: Your name, address, and contact number are shared with Canada Post or our chosen courier to deliver your package across Canada.

  • Legal Compliance: We may also share your Personal Information to comply with applicable Canadian laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

4. Your Rights (Canadian Residents)

If you are a resident of Canada, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

  • Opt-Out: If you would like to exercise this right or opt-out of our marketing emails, please contact us through the contact information below.

  • Data Retention: When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

5. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted here.

 

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: eligofragrance@gmail.com