Final Sale Policy (No Returns)

Policy Overview

At Eligo Fragrances, all sales are final. We do not accept returns, exchanges, or issue refunds for reasons such as change of mind, personal preference, or scent dissatisfaction.

By placing an order with us, you acknowledge and agree to this Final Sale policy.

 

Why is Our Policy Final Sale?

 

• Product Integrity & Hygiene: Perfumes are personal hygiene items. Once a product leaves our hands, we cannot guarantee its integrity or safety. This strict policy protects all our customers.

• Pricing Strategy: Maintaining a final sale policy allows us to offer the highest quality inspired fragrances at the lowest possible price point.

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The Only Exception: Damages or Errors

We stand behind the quality of our fulfillment. If you receive a product that is damaged in transit or if you receive the wrong item due to an error on our part, we will replace the item promptly.

To report a damage or error, you must follow these steps:

1. Contact Us Immediately: Email us at [Your Customer Service Email] within 48 hours of delivery.

2. Required Documentation: Your email must include:

   • Your Order Number.

   • Clear photos of the damaged product and the original packaging/shipping box.

3. Resolution: Upon verification of the damage or error, we will ship a replacement item to you at no additional cost. We do not offer monetary refunds for damaged or incorrect items; we offer replacement only.

Note: Claims regarding dissatisfaction with the scent profile do not qualify as a defect under this policy.